WelComE Account Manager Terms & Conditions

Please read these terms and conditions and Privacy Policy Statement which relate to your use of and/or visits to this web site.

If you do not agree to these terms and conditions, please do not access this web site.

The following terms govern use of our web site.
This legal notice applies to the entire contents of the Website(s) under the domain name mywelcome.co.uk (Website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by Paradigm Services Limited (PSL), whose registered office is at 21 Holburn, Viaduct, EC1A 2DY, with its primary place of business at, Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England.


1.1 You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.
1.2 By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.
1.3 PSL may revise this legal notice or any of the terms and conditions at any time by updating this posting. You should check the Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the Website.


2.1 You are permitted to print and download extracts from the Website [for your own use] on the following basis:-
    (a) no documents or related graphics on the Website are modified in any way;
    (b) no graphics on the Website are used separately from the corresponding text; and
    (c) PSL's copyright and trade mark notices and this permission notice appear in all copies.
2.2 All rights to reproduction are reserved, including those for the documents available for download and the iconographical and photographic representations (all rights not expressly conceded are reserved)
2.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by PSL or its licensors. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
2.4 Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without PSL's prior written permission.
2.5 Any rights not expressly granted in these terms are reserved.


3.1 While PSL endeavours to ensure that the Website is normally available 24 hours a day, PSL shall not be liable if for any reason the Website is unavailable at any time or for any period.
3.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond PSL's control.


4.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. PSL shall have no obligations with respect to such material. PSL and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
4.2 You are prohibited from posting or transmitting to or from the Website any material:
    (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
    (b) for which you have not obtained all necessary licences and/or approvals; or
    (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
    (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 PSL shall fully co-operate with any law enforcement authorities or court order requesting or directing PSL to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3.


5.1 Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. PSL has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. PSL therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
5.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
    (a) you do not remove, distort or otherwise alter the size or appearance of the PSL logo;
    (b) you do not create a frame or any other browser or border environment around the Website;
    (c) you do not in any way imply that PSL is endorsing any products or services other than its own;
    (d) you do not misrepresent your relationship with PSL nor present any other false information about PSL;
    (e) you do not otherwise use any PSL trade marks displayed on the Website without express written permission from PSL;
    (f) you do not link from a website that is not owned by you; and
    (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
5.3 PSL expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.
5.4 You shall fully indemnify PSL for any loss or damage suffered by PSL or any of its group companies for breach of clause 5.2.


6.1 Each registration is for a single user only. PSL does not permit you to share your user name and password with any other person nor with multiple users on a network.
6.2 Responsibility for the security of any passwords issued rests with you.


7.1 While PSL endeavours to ensure that the information on the Website is correct, PSL does not warrant the accuracy and completeness of the material on the Website. PSL may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and PSL makes no commitment to update such material.
7.2 The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, PSL provides you with the Website on the basis that PSL excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the Website


8.1 PSL, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of PSL's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
8.2 Nothing in this legal notice shall exclude or limit PSL's liability for:
    (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977), fraud; or
    (b) misrepresentation as to a fundamental matter; or
    (c) any liability which cannot be excluded or limited under applicable law.
8.3 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


Any unused Private Credit (as defined in 9.1) on WelComE Accounts can be refunded at any time by application by contacting the WelComE Customer Contact Centre (WCCC) by telephone on (0800 4334 993 - Calls to 0800 numbers are free from UK landlines. Mobile and international call costs may vary. Please check with your mobile/service provider). You will be asked to confirm some details about the transaction you are asking to have refunded before we can process your refund. Refunds will be returned to the last credit or debit card that was used to top up the WelComE Account.
Refund applications will be submitted to PSL’s finance department for approval, and may take up to 5 working days to be processed.
9.1 Private Credit means any additional credit purchased over and above the MoD Funded weekly minute allocation.
9.2 Refund Policy Exclusions - Refunds excludes promotions, such as 20% additional talk time. For example, if £10 was added to the account card and a promotional code was redeemed for an additional 20%, this would give £12 credit. If £3 credit was used, only £7 credit would be refunded.


This legal notice shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.


The contents of each page on the web site www.mywelcome.co.uk, account.mywelcome.co.uk and topup.mywelcome.co.uk ("our web sites") are © PSL 2013.

Where expressly stated copyright and moral rights of third parties whose work may appear on our web site will be subject to the notices set out in the relevant article or item and all such rights are reserved.

No part of our web site may be reproduced, displayed or republished in any form without the prior written consent of PSL, except that permission is granted to a user to print or photocopy individual articles or entire pages from our web site provided that each print or copy is for the personal use of the user.
Crown Copyright
Crown Copyright is reproduced with the permission of the Controller of Her Majesty's Stationary Office. Images supplied courtesy of the British Army Library and DCC (RAF)
PERMITTED USES: This material may be accessed and downloaded onto electronic, magnetic, optical or similar storage media, provided that such activities are for private research, study or in-house use only.
RESTRICTED USES: This material must not be copied, distributed, published or sold without the permission of the Controller of HMSO.
Links to other web sites
All electronic links to this site require the consent of PSL.
Please email requests to customer.support@mywelcome.co.uk
PSL may from time to time provide links to other internet web sites.
The inclusion of such hyperlinks does not imply any endorsement or recommendation of those web sites or the content of those web sites by PSL.

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