WelComE Account Manager Frequently Asked Questions

Can I top up someone else's WelComE Account Card?

Can I check someone else's balance or call usage?

Can I top up over the phone?

If I have unused credit can I get a refund?

I have registered a Friends and Family account - Why have I not received the activation email?

Why have I been logged out and my account deactivated after changing my email address?

I have changed my PIN - Why can I not access the Internet using the new PIN?

I have topped up over the phone but I cannot see this under "MY Transactions" online.

I have forgotten my WorldPay login - How do I retreive these details?

If I am accessing from Theatre, why do I need to logon to the 'UK WelComE' Network to complete a top-up transaction?